Dear All,

I need to install CR XI R2 Runtime to my client's computer, for that I've made an .msi installer package using Visual Studio 2005. It can be installed in Windows XP but fail to install in Windows 98, when I read the log file, it said like this :

"Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action BOBJFeatureUpdate.9CED35E4_C9E6_11D3_9833_00A0C9DA 4FE9, entry: BOBJFeatureUpdate, library: C:\WINDOWS\TEMP\MSI4116.TMP"

Is it possible to install CR XI R2 Runtime in Windows 98 ?

Thank you

Windows 98 is not supported for Crystal Reports XI

Here's a link to the list of supported OS.

http://support.businessobjects.com/communityCS/TechnicalPapers/cr_xi_supported_platforms.pdf

Dear Bob,

Thanks for your answer. Do you have any suggestion so my report application still can run in Win 98 ? Should I downgrade the Crystal Report to version 9 (This is the last version that support Win98) ? Should I have to buy Crystal Report 9 Developer Edt to create the runtime ?

Thank you

Edwin Astono

You may want to call Business Objects Tech Support on that one.