Hello group, I have a multi-user application with split databases (BE/FE). The database is opened in Shared mode, Default Record Locking is set to Edited Record, Open Database by Record-level locking. Each user has their own FE.
The users are physical therapists writing their treatment notes. The workflow is for the front desk to enter the patient information (name, diagnosis,etc.) and then the therapist treats the patient and writes their notes on a different form. It may take them 5 to 15 minutes to complete the note.
Each treatment note form includes multiple memo fields. They receive the 3218 when they click the 'Save' button. The users report that no other user has the same patient record open (either at the front desk or another therapist) when the error is received. There are usually only 2-3 users using the system at any one time and it is is a small office so it is easy for them to verify if anyone is on the same patient.
The error occurs several times a day.
Appreciate your help.
Thanks,
Bill
The users are physical therapists writing their treatment notes. The workflow is for the front desk to enter the patient information (name, diagnosis,etc.) and then the therapist treats the patient and writes their notes on a different form. It may take them 5 to 15 minutes to complete the note.
Each treatment note form includes multiple memo fields. They receive the 3218 when they click the 'Save' button. The users report that no other user has the same patient record open (either at the front desk or another therapist) when the error is received. There are usually only 2-3 users using the system at any one time and it is is a small office so it is easy for them to verify if anyone is on the same patient.
The error occurs several times a day.
Appreciate your help.
Thanks,
Bill