I appreciate the time you took to reply, jdraw.
Just posting this for people stumbling on this thread via Google. It's as close as I got to an actual answer.
Can't post the link to the source as I need a post count above 10 to be able to post links. It's from the office-archive.com forums...
Hi Jdraw
The old database lacked about each and every principle of a "good" database. It's too long a story to explain, and not really the point here. The old thing was just plain worthless to develop any further. It would have taken ages to clean up before it could be expanded.
I also...
I tried to limit the jargon and tried to explain everything as clear as possible. I had hoped that the description, together with the added sample database and image as attachment would give a clear overview; but to answer your questions:
- The company sells electronic devices (would rather not...
I'm working on a database that tracks the handling of our RMA's.
This is how the handling process could go:
-1- Customer calls or emails our support department, with one or more defective devices, each having their own serial number. Our support department creates an RMA (tblRMA), and adds the...