SELECT PSGDataExtract.Date2 AS [Date], PSGDataExtract.Time, IntervalDim.IntervalStart, PSGDataExtract.[Call Type], IIf([Call Type]="Outbound Call",1,0) AS Outbound, PSGDataExtract.Group, QueueInfo_pat.Function, QueueInfo_pat.Department, PSGDataExtract.Queue, QueueInfo_pat.Language...