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The helpdesk is mutli access. Teachers only log in issues and produces a ticket. Then technicians receives the tickets but also log in tickets. That the whole concept of the help desk at the moment.

Thanks man. I have started with flow charts then developed into DFD. This help desk is for my final year project. As I fallen behind schedule due to exams and coursework. However I got till end of the month to produce a functional help desk that will be coded on VB I let you know in a week time...

Hi mate I am also creating a helpdesk,however it is multi access I am struggling with my tables. here are my tables at the moment. I am struggling on the helpdesk table and the problem table and attributes to use can you help me with this much apprciate it :