Re: Combo Box Length Limit?
Jdraw - that's why I said 'that user' and not 'that woman'. This time the User From Hell just happens to be a woman. Last place I worked, it was a guy.
The comments are hand-written explanations of why this particular case was rejected by Medicare, and are required to be precisely what we were told for legal reasons. This mechanism is there so that when CMS provides us with a novel, they don't have to type it individually for a thousand or more different claims. The lookup portion is because the same reason might be provided for different people or claims after calls to CMS on different days.
TBQH, I'm far more likely to just remove the whole 'select previous comments' thing altogether and tell them to continue using copy and paste than I am to go against the express instructions of my department manager and completely rework this form from the ground up without authorization (from either users or management) the way people are suggesting here. What I'm most likely to do, however, is leave it alone and tell them to suck it up.
I spent an hour of work looking into determining if a fix was possible. It isn't, and the suggestions here not only would absolutely be rejected by a user who would turn the entire thing into a political clusterf*** of epic proportions, but implementing them would directly violate the manager's instructions that significant changes may only be performed after approval from users and management. I could have gotten away with making the box stop cutting off the text because that could be called a fix. I cannot get away with actually changing the UI without good reason, and this is not good enough reason, since they already have a workaround (they just copy and paste from the original comment).
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