Originally Posted by June7
So the printer is set to print in full color? Is that not even printing? We can't help with hardware issues.
That's what this section is for!
Have you tried printing a test page to see what happens to make sure it's not a setting in your app itself?
Have you tried unplugging it for a bit and plugging it back in? It sounds silly, but it's actually worked for me before. Something with the printer was off apparently.
If you've cleaned the cartridges, did you also check the printheads for build-up?