Cannot update values- reverts to original doc on print [WORD 2007]

WinDancer

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I have almost no experience with word 2007.
I work with Access and some Excel.
I built a tiny Word 2007 template document that includes different paragraphs dependong on what the customer wants. I then send it to someone else for final update.
When this other person opens the document and make changes everything appears correct.
When they print it reverts back to my values in the template fields.
I cannot find the document properties...
How do I send/save it so they can make and save updates?
Thanks,
Dave
 

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