Users are often swamped with emails during the normal working day and as such have requested that emails sent from the database either have the email subject as a coloured font as seen in Outlook or better still a category be assigned.
I am not after personal control over anyone's inbox but the process I have replicated and embodied into a database format needs to be as distinct as the old paper based process, one aspect of which is instead of an A4 yellow piece of paper in an in-tray a yellow coloured category in an inbox.