Hayley Baxter
Registered User.
- Local time
- Today, 19:40
- Joined
- Dec 11, 2001
- Messages
- 1,607
Dear All
I am trying to help my brother resolve a problem with his pc. My niece installed a new web cam and since then the mouse and keyboard have not worked.
The keyboard does not seem to be getting any power at all, it flashes quickly when first switching the power on at the mains then appears to be totally dead, the lights for the caps lock etc are not lit and none of the keys respond. The mouse (laser mouse) is lit but the cursor is not shown on the screen. I have checked for all the obvious problems such as loose connections and re-booting the pc but this does not seem to have made any difference.
I managed to get hold of another mouse. The new mouse works occasionaly but is flaky sometimes responsing sometimes not. It complains that the USB device is not recognised.
I did notice when logging into the pc and trying to troubleshoot the problem(s) that it was complaining about a missing network adapter in the device manager. My intial thought was to de-install this and re-install but of course it then wanted to connect to the internet to do this and at the time this was not possible as I did not have a working keyboard to type in a username and password in order to connect to the internet as my brother has AOL as his internet service provider.
He has now managed to get hold of another keyboard which he says is responding but it still not working properly.
Can anyone suggest what may have gone wrong here and some steps for me to try and troubleshoot the problems.
Many Thanks
Hay
I am trying to help my brother resolve a problem with his pc. My niece installed a new web cam and since then the mouse and keyboard have not worked.
The keyboard does not seem to be getting any power at all, it flashes quickly when first switching the power on at the mains then appears to be totally dead, the lights for the caps lock etc are not lit and none of the keys respond. The mouse (laser mouse) is lit but the cursor is not shown on the screen. I have checked for all the obvious problems such as loose connections and re-booting the pc but this does not seem to have made any difference.
I managed to get hold of another mouse. The new mouse works occasionaly but is flaky sometimes responsing sometimes not. It complains that the USB device is not recognised.
I did notice when logging into the pc and trying to troubleshoot the problem(s) that it was complaining about a missing network adapter in the device manager. My intial thought was to de-install this and re-install but of course it then wanted to connect to the internet to do this and at the time this was not possible as I did not have a working keyboard to type in a username and password in order to connect to the internet as my brother has AOL as his internet service provider.
He has now managed to get hold of another keyboard which he says is responding but it still not working properly.
Can anyone suggest what may have gone wrong here and some steps for me to try and troubleshoot the problems.
Many Thanks
Hay
