Nope, not accusing you of being an idiot at all. If you want to see where I came from, check my original post here, with...guess what? A horribly unnormalized database.
http://www.access-programmers.co.uk/ubb/Forum3/HTML/002378.html
My favorite educational method is being hit over the head with a 2x4 repeatedly until the light goes on. That being said...
It looks like these are both Problems and Regions in your database, and you want to count how many calls about each problem, right? Do you need to break this down by Region or is that a separate report?
So Isolation], Eating, Dissociation, Employment, BodyHarm, PartAlien, FamAlien, STD, Flashbacks, Housing, DID, Disability, Pain, Drugs, RelationProbs, Mutilation, Orientation, Insomnia, Nightmares, PastSuicide, Suicide, Pregnant, Anger, Counsel, Survivor are all Problems people might call about? And they're all separate fields because you have Yes/No checkboxes associated with them, and people may be calling for more than one reason? Do you collect any more personal data on your callers than just a CallID and maybe a time/person they spoke to? Anything individual to the person/call, irregardless of why they called. [Region] might fall into this, or maybe [Region] is where they're calling to?
I think I understand but I want to be sure before we leap into restructuring your data. Also, is this a database already in use, or does it just have data you need to analyze, or is it still being created and has no 'real' data in it?