Access, Outlook and simple CRM systems

godisaclog

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Hi everyone,

Apologies for the first time post. I have been lurking here a while and searching for specific things to do with linking outlook folders, pulling through data and the nasty bug with outlook not presenting From email addresses as a field.

I'm trying to create a simple procedure for marking emails in outlook and getting them to be stored against an existing client database in Access. To do this I have created a simple function in outlook that moves the relevant email I want in my database to a 'sync' folder. In access, I've linked to this folder.

I was going to create an append query to run the data from the linked 'sync' outlook folder into a generic access table. My issues is that I'm not quite sure how best to go about tying this into existing contacts and companies that I already have stored. Is there some way when appending to do a search and present the matches as options?

My more general question is whether this is a common use at all? I've found precious few examples of this type of application. I ideally want a salesforce plugin like function, whereby I can simple create a case in Outlook by flagging the email in some way, and that all corresponding emails can be assigned to this same case. However instead of storing in the cloud, I obviously want to use a local access database. It doesn't seem that difficult, yet it doesn't look like many folks have done this.

Can anyone think of a better way?

Thanks.
 

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