markdooler
Member
- Local time
- Today, 01:19
- Joined
- Nov 25, 2020
- Messages
- 58
Hi Everyone.
Need some more advise please.
I have tblA which has a filed for NPS.
There are 3 possible entries to that field, Promotor, Passive and Detractor.
These are inputted by the user.
i now need to calculate what the NPS score would be and display it in the split view form.
I would like it done in a text box so the score self calculates when filters are applied.
This can be done in 2 ways.
1, attribute a 100 score for promotor, 0 score for passive and -100 score for detractor. Add them together and calculate the average.
2, % promotors - % of detractors
So far i have tried to attribute the score and can get it to calculate. I can do a count to get total responses but when i try to divide the score by the responses i get a #Num! error
Please see below for more detail
Any help would be appreciated.
Need some more advise please.
I have tblA which has a filed for NPS.
There are 3 possible entries to that field, Promotor, Passive and Detractor.
These are inputted by the user.
i now need to calculate what the NPS score would be and display it in the split view form.
I would like it done in a text box so the score self calculates when filters are applied.
This can be done in 2 ways.
1, attribute a 100 score for promotor, 0 score for passive and -100 score for detractor. Add them together and calculate the average.
2, % promotors - % of detractors
So far i have tried to attribute the score and can get it to calculate. I can do a count to get total responses but when i try to divide the score by the responses i get a #Num! error
Please see below for more detail
Any help would be appreciated.