mamasonflowa
Registered User.
- Local time
- Yesterday, 23:45
- Joined
- Jan 14, 2011
- Messages
- 11
I have lost way to much sleep over this one. Someone please help!
Customers report their webpage problems through a on-line survey. The raw data is given to me in excel that I then import into a database I created. The customers picks from a list of 10 problem categories (Can't Find Form; Need a Refund, etc). When I generate the Action Report that is emailed to the technicians for fixes, they only need to see a code where the categories is. Example:
RAW DATA
WEB PAGE / PROBLEM / DESCRIPTION
www;page / Forms and Publications / Won't download properly
ACTION REPORT
PROBLEM / TECH ASSIGNED / DESCRIPTION
FRM / Guru / Won't download properly
Help
Customers report their webpage problems through a on-line survey. The raw data is given to me in excel that I then import into a database I created. The customers picks from a list of 10 problem categories (Can't Find Form; Need a Refund, etc). When I generate the Action Report that is emailed to the technicians for fixes, they only need to see a code where the categories is. Example:
RAW DATA
WEB PAGE / PROBLEM / DESCRIPTION
www;page / Forms and Publications / Won't download properly
ACTION REPORT
PROBLEM / TECH ASSIGNED / DESCRIPTION
FRM / Guru / Won't download properly
Help