Disappearing Custom Menu

[jkfeagle]

I have a database used by many different people where the front end resides on their PC and the back end resides on a shared drive. It has auto update functionality so the users always have the latest version of front end. This database has been in use for years and uses a custom menu bar. I know that this feature is not available (technically) in newer versions of Access but by not converting to accdb format it has remained functional even in Access 2010. For everyone it works perfect, except one person. For that person the menu disappears when the Db loads. I have verified that he has the most recent front end and I am stumped as to why it is not showing up. I suspect it may have something to do with resolution of his monitor? But that hasn't helped. Any ideas out there?

 

[jkfeagle]

One other note. The menu used to show up for this individual as but suddenly stopped.

 

[BlueIshDan]

I'm guessing you've checked the file->options->customize ribbon settings already?

 

[BlueIshDan]

Also, check his trust centre settings