Matt Greatorex
Registered User.
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- Today, 11:22
- Joined
- Jun 22, 2005
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I keep hearing the same urban myths about things that people have said or done on support desks ("do you still have the box", "it isn't plugged in" and "there's a power cut" being the most frequently heard yarns). As far as genuine stories go, however, five minutes ago I had the following conversation with our company's 'help' desk.
To set the scene: I tried to log onto the PC this morning and received a message telling me that my account has expired and I should contact the administrator.
I called and the conversation went as follows:
Desk: Welcome to the XXXX help desk, how can I be of assistance?
Me: I’m trying to connect to the system and I get a message telling me my account has expired.
Desk: Can I take your name, please?
I provide my name.
Desk: Ah yes, your account expired at the end of last month.
Me: Really? On Tuesday, I got a message telling me that my logon password would expire in five days, but I changed it and logged on successfully after that.
Desk: No, I mean your actual account expired. It doesn’t matter what your password is, if your account has expired you won’t be able to connect anyway.
Me: …..but I logged on and used the PC all day Tuesday and all day yesterday?
Desk: No you didn’t.
I gave up and just requested access, at that point.
To set the scene: I tried to log onto the PC this morning and received a message telling me that my account has expired and I should contact the administrator.
I called and the conversation went as follows:
Desk: Welcome to the XXXX help desk, how can I be of assistance?
Me: I’m trying to connect to the system and I get a message telling me my account has expired.
Desk: Can I take your name, please?
I provide my name.
Desk: Ah yes, your account expired at the end of last month.
Me: Really? On Tuesday, I got a message telling me that my logon password would expire in five days, but I changed it and logged on successfully after that.
Desk: No, I mean your actual account expired. It doesn’t matter what your password is, if your account has expired you won’t be able to connect anyway.
Me: …..but I logged on and used the PC all day Tuesday and all day yesterday?
Desk: No you didn’t.
I gave up and just requested access, at that point.
