I am trying to get the Total average speed answered (ASA) based on two columns sums. (i.e. sum of calls handled and sum total speed answer). I need to get the total avg speed ans (formula is sum of total speed answer (tsa) divided by sum calls handled). I did an average query for asa but it gives me the avg for the rows(records) of the asa and not of the two columns. I need it for the two columns above. I was trying to change the formula in report design view, but I am not coming out with the correct answer. Are there any suggestions?
Please help!
Please help!