I have prepared a data base for a call center and officer are using this application that contains a form named "customer information" which contains customer name, city, telephone number etc. I've make field locked so users can not change customer information from the form.
further, I've insert a child form named "update form" in it where officers update what they speak with customer during calls, all information updated with automated time and date in a table.
My problem is that by scrolling back users may change previously updated record. Need your assistance in order to resolve this issue.
further, I've insert a child form named "update form" in it where officers update what they speak with customer during calls, all information updated with automated time and date in a table.
My problem is that by scrolling back users may change previously updated record. Need your assistance in order to resolve this issue.