Question I cannot uninstall a program built by the Package Wizard

[bradford8481]

I cannot uninstall a program built by the Package Wizard.
I used the 2003 Package Wizard (In the Access Developer Extensions) to build an application installation package. I filled in all the required information and all went well in the build. I copied the files created by the Package Wizard to a CD. I then install the program on another laptop to make sure the application works as designed on another computer. Naturally, there are changes that need to be made so I go ahead and try and uninstall the application from the test computer. It starts off fine then I get this message that it cannot find a file. In the file box there is a "1". I'm pretty sure it is looking for an MSI file, but I could be wrong. Thats happened once or twice. I've attached a screen shot to show you. Any ideas what's going wrong here? Any help would be appreciated.
regards,
Bob

 

[vbaInet]

Insert your CD that contains the msi file and click OK. If that doesn't work, Browse for the msi file in your CD drive and select it.

 

[bradford8481]

hi VB
I should have included that in my initial question. I did that. The CD was in the drive at the time I was trying to uninstall. I went and searched the drive for MSI files. I found 2 of them on the CD. Tried them both with no luck.
Thanks for the response...anything else I'm missing?
Bob

 

[bradford8481]

I should have included that info in my initial question. I had the install CD in the drive while I was trying to do the uninstall. I searched for the MSI file. I found 2 of them. I tried them both with no luck. Thanks for the response....is there anything else I'm missing?
Bob

 

[vbaInet]

Try doing it in Safe Mode. Log in in Safe Mode and uninstall it from there.

 

[bradford8481]

OK, I tried the Safe Mode. When I click to uninstall it comes back with a message...
"The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact you support personnel for assistance."

I tried uninstalling other programs that I no longer use and get the same message.
Stumped here.
Bob

 

[vbaInet]

Is this is a company laptop or computer?

 

[bradford8481]

this is a personal laptop. Both where it was developed and deployed to are personal laptops.

 

[vbaInet]

It could be an issue with the registry. You could try rolling back to your previous working settings.

You may get better responses moving your post to the Windows section of this site. An expert in this field might be able to help as this looks more like an OS specific question.

 

[bradford8481]

OK VB. thanks for your help

 

[vbaInet]

You're welcome. Good luck with getting it sorted.