Solved Login to Microsoft account

[KitaYama]

I have several Microsoft account. Login to Microsoft.com is as it should be. I type my username, and click Next. In next screen, I type my password and I'm logged in.

Only one account behaves differently. I type my username and click next. Instead of been asked for my password, I receive a message with six squares at the bottom, telling me an identification number is posted to my mail address. I have to check my mail, copy the identification number and paste it there to login.

How can I turn it off? How can I loigin with my password indstead of an identification number been sent to my inbox.
I've checked my settings side by side, but can not find anything different from other accounts.

Any kind of insight is much appreciated.

 

[Pac-Man]

Have you checked in account settings/security info tha MFA is not active?

 

[KitaYama]

Have you checked in account settings/security info tha MFA is not active?

If by MFA you mean Two-step verification, yes, it's set to off.

Thanks.

 

[KitaYama]

Something that may help you to help me.

All my accounts are ***@outlook.com or ****@msn.com or ****@hotmail.com
the only account with problem is ****@ourOrganizationDomain.co.jp

 

[Pac-Man]

****@ourOrganizationDomain.co.jp

This is your organization account and policies are set by organization domain admin. I had used two such accounts in the past, for one account it was mandatory to register MFA with authenticator app on first login while for second, only password was sufficient.

 

[KitaYama]

This is your organization account and policies are set by organization domain admin

Our organization has given me a mail address to be used by me. I don't understand how the policies of login to my private account on Microsoft can be set by our organization domain admin.

But to be sure, I'll talk to the admin tomorrow morning as soon as I'm back to office.

Thanks again.

 

[sonic8]

the only account with problem is ****@ourOrganizationDomain.co.jp

I don't understand how the policies of login to my private account on Microsoft can be set by our organization domain admin.

Your above statements contradict each other.
If the "problem" only exists with your account in yourOrganizationDomain, it is clearly not your private account, but an account set up by your organization for you.

 

[KitaYama]

but an account set up by your organization for you.

I understand the account is set up for me. I don't understand how Microsoft checks for anything within policies setup for my mail address.

Our organization buys a domain : OurCompanyName.co.jp
In control panel of the domain, IT creates a mail address for each employee and give us those addresses to use.
I use this address to create a Microsoft account.

And for the sake of this case, let's imagine IT puts some restriction for each mail address.

Now, I appreciate if you can explain how Microsoft checks for the limitation in my mail account? They don't have any way to check (I think) if the mail address has any policy, for example needs to use two step verification on login. If they accepted my mail address as a valid address and created the account, I assume my mail address can be used normally. (I may be wrong though)

In any way, I talked to IT. They don't have any restriction or policies for our mail addresses. They don't know why this is happening and the best guess they gave me is Microsoft behaves different for free mails and paid mail addresses.
I've been asked to reset my password and check again.

thanks.

 

[KitaYama]

OK. The problem was solved.

I reset my password. During the process I received a message that I have to add my phone number. I added my phone number and reset the password.
Now the account behaves normally.

Either I had to add a phone number or something was wrong with my password. (not secure enough? previous pass was only numbers)

Thanks to all.

 

[sonic8]

Our organization buys a domain : OurCompanyName.co.jp
In control panel of the domain, IT creates a mail address for each employee and give us those addresses to use.
I use this address to create a Microsoft account.

It is possible for an organization to create email accounts with a 3rd-party provider and then the user (you) creating a personal Microsoft Account with that email address.
But this is rather unusual.
Normally, the organization's IT admins would register the domain as a Microsoft 365 Tenant. Then creating the new email addresses and the corresponding Microsoft Work or School Account would be one and the same process. Then your IT admins would be able to configure security requirements for logging into these accounts. They could also enable "Security Defaults" (recommended by Microsoft), which means that Microsoft will apply their (MS's) rules for logging into these accounts.

Either I had to add a phone number or something was wrong with my password. (not secure enough? previous pass was only numbers)

A weak password might be one of the factors triggering MFA for log in to an Microsoft Account of either type. So, this would be a possible explanation for the behavior you were experiencing.

 

[KitaYama]

Normally, the organization's IT admins would register the domain as a Microsoft 365 Tenant. Then creating the new email addresses and the corresponding Microsoft Work or School Account would be one and the same process. Then your IT admins would be able to configure security requirements for logging into these accounts.

If I understand you correctly, we have those tenant accounts. Each one of us has a OurName@ourOrgnizationName.onmicrosoft.com account. We use these accounts when we use Microsoft products and apps (at work), and can not use them for private cases.

The mail addresses I was talking about (and was causing this problem for me), are given to us for private, personal and daily usage.
Long ago, free mail accounts couldn't be used in a lot of cases. For example hotmail, gmail, ...... or other free mail addresses couldn't be used for opening an online bank account. We used the mail address we were given by our company in these cases. We didn't use ISP mail accounts because we were moving from one provider to another, as soon as a better, faster or cheaper ISP was available.