DickyP
Active member
- Local time
- Today, 13:58
- Joined
- Apr 2, 2024
- Messages
- 469
After a happy hour of banging my head against a brick wall this morning I thought I'd start a thread where we can vent out spleen against stupid software.
My experiences that really spring to mind are.
Wanting to add a telephone number to an account which had, since I previously logged in, had introduced a new step of requiring a telephone number as part of the login, but which I didn't have a number recorded. The bot chat system just kept telling me to log in to change it!! And initially so did the human I first talked to when I eventually got a person to talk to. The company at least had the good grace to apologise when I complained, and gave me £30.
And on another account when I had forgotten my special information, clicking the link - 'Forgotten special information' insisted that I enter the current special information to change it!!
My experiences that really spring to mind are.
Wanting to add a telephone number to an account which had, since I previously logged in, had introduced a new step of requiring a telephone number as part of the login, but which I didn't have a number recorded. The bot chat system just kept telling me to log in to change it!! And initially so did the human I first talked to when I eventually got a person to talk to. The company at least had the good grace to apologise when I complained, and gave me £30.
And on another account when I had forgotten my special information, clicking the link - 'Forgotten special information' insisted that I enter the current special information to change it!!
