Mail Merge to Word 2003 issues

[Rats]

I have produced a A2k db for distribution to others. Part of the db is a function that links to some word docs via hyperlinks. The word docs have been set up as mail merge docs to a table in the db.

When used in Office 2000 this function is faultless but when installed on a computer running Office 2003 they sometimes get a problem when they open the doc in that the mail merge toolbar is greyed out. It seems as if the doc can't find the db. Has anyone else experienced this problem and know of any fix that can be applied.

I have searched the MS Knowledge base and this forum to no avail, although the MS KB did have references to similar problems (not a direct comparison of the problem) that required a service pack download to fix.

Before I tell someone to download a service pack I need to eliminate any other problem that may be causing it.

Thanks

 

[mikebaldam]

Have u tried resetting up the mailmerege again...?

In office versions over 2000 the mailmerge is a bit different...

Mike

 

[Rats]

No I haven't done that but I have run it on a office 2003 system here and had no problems with it. It just seems that on some other systems this problem has occured. I have asked one of the clients having the problem to try changing words security settings to see if it works after that. The problem is that it seems completely inconsistant, with some documents working and some not and this can vary from computer to computer.

One of the inconsistancies could be the level of service pack updates on various computers I suppose.