But as far as McDonalds go, I'm having trouble seeing why the latest automation is such a big deal.
I would think the far bigger change was when McDonalds finally figured out there was no reason to have front-line workers when a computer could take an order. That right there eliminated about 80% of the need for front-line, I would think
Now they have this new thing that eliminates a SMALL portion of the back-line....that portion that does what, just physically moves the food from the backline over to the counter?? Doesn't seem like a big deal to me - somebody still has to stand there putting the sandwich together, do they not?
The ordering kiosks, now that was a smart decision - a computer can easily replace the frontline workers, especially when it has the feature to remove, add, or re-size things like pickles, onions, ketchup and mayo, which was about the only thing frontline workers' judgment calls were needed for I think?
Now as long as Americans shift appropriately, for x-number of frontline workers replaced, we get x-number of high school students steered towards being the guys who program the machines, we're OK. Throw in a little birth control and things may come out all right.
How long that will work, I'm not sure. At some point machines may make us too efficient. Or maybe society will then shift and adapt again - this time, valuing whatever it is that people create with human thought and art in such a high way that everyone does that.
Somehow the economy will probably adapt. But I'm not really sure.