shadow9449
Registered User.
- Local time
- Today, 07:10
- Joined
- Mar 5, 2004
- Messages
- 1,037
I have been using MS Streets and Trips since 2004 and its performance is not bad. I just bought the 2008 edition and any address I enter unless it's on a major street cannot be located!
I called MS support and after about half an hour, got to a tech guy. He told that I should give him a list of addresses that cannot be located so the design people can add them to the list! I told him that it's unacceptable to sell a product claiming that it has US and Canadian addresses and not have Canadian addresses (I'm in Toronto) and then ask the people who paid the money to give them the addresses so they can fill them in!
He said that they know about the problem and they may have a "patch" in 3 or 4 months and that I can get a refund if I want.
I think it's completely unacceptable to sell a knowing defective product that is almost useless in the market that it's being sold in without notifying the potential purchaser. Even if they will give a refund, this certainly lowers Microsoft's image in my mind.
His response to this is that I'm lucky that it installed and opened because most people who call are complaining that they can't get it running.
Go figure...
SHADOW
I called MS support and after about half an hour, got to a tech guy. He told that I should give him a list of addresses that cannot be located so the design people can add them to the list! I told him that it's unacceptable to sell a product claiming that it has US and Canadian addresses and not have Canadian addresses (I'm in Toronto) and then ask the people who paid the money to give them the addresses so they can fill them in!
He said that they know about the problem and they may have a "patch" in 3 or 4 months and that I can get a refund if I want.
I think it's completely unacceptable to sell a knowing defective product that is almost useless in the market that it's being sold in without notifying the potential purchaser. Even if they will give a refund, this certainly lowers Microsoft's image in my mind.
His response to this is that I'm lucky that it installed and opened because most people who call are complaining that they can't get it running.
Go figure...
SHADOW