Hello I've never had to do this before and I'm not actually sure how to explain it but here goes. I have to create a query that will reflect the number of calls and messages a person has either taken during business hours and if a message was left how long did it take them to return the message. We are open from 6:00AM - 4:30PM so my boss wants to only see how many calls a person took during business hours. now the users have to run this report daily and monthly. and have to make it accessible through a report so they can send it to the supervisors.
The two fields I have to make the calculations on is the [Date & Time Left] the time the call was made [Date Returned] if they left a message the date it was returned. Also if the call was returned in one day she wants it broken down into minutes (as in how many hours and mins was the call returned)
this is what I have so far:
I noticed there was something in Excel called NETWORKDAYS?
The two fields I have to make the calculations on is the [Date & Time Left] the time the call was made [Date Returned] if they left a message the date it was returned. Also if the call was returned in one day she wants it broken down into minutes (as in how many hours and mins was the call returned)
this is what I have so far:
I noticed there was something in Excel called NETWORKDAYS?
Code:
SELECT [Message Tracking].[Date & Time Left], [Message Tracking].[Date Returned], DateDiff("h",[Date & Time Left],[Date Returned]) AS TotalHours, [Message Tracking].ID, [Message Tracking].[User Returning]
FROM [Message Tracking]
GROUP BY [Message Tracking].[Date & Time Left], [Message Tracking].[Date Returned], [Message Tracking].ID, [Message Tracking].[User Returning]
