Hi
I am trying to create query to record calls & reason codes between certain times, by the month;
Ideally the report would appear as below;
Calls received between 5.00 and 6.00pm
Reason-------aug------sep-----oct---etc
abc-----------1---------4-------3----
def------------4---------6------4----
ghi------------5---------3-------3----
Thanks
I am trying to create query to record calls & reason codes between certain times, by the month;
Ideally the report would appear as below;
Calls received between 5.00 and 6.00pm
Reason-------aug------sep-----oct---etc
abc-----------1---------4-------3----
def------------4---------6------4----
ghi------------5---------3-------3----
Thanks