Good Afternoon,
I am starting to work on some process improvement for my department and I am looking for some examples/ideas regarding this one form.
basically what happens is a request comes in from our clients via outlook to a "department" email address. The associate goes and prints this off and fills out a paper form relating to the request from the email.
I am starting to work on the Access form to make this electronic but I would like to be able to have the assocaiate save the email to a table so that after the information is submitted on the form for the email we will be able to see the end result of the information submitted on the form along with the original email.
Does anyone know or has anyone ever done anything like this? I have had emails saved to our share drive before but never to a table with a specific ID.
Thank you in advance for any feedback.
I am starting to work on some process improvement for my department and I am looking for some examples/ideas regarding this one form.
basically what happens is a request comes in from our clients via outlook to a "department" email address. The associate goes and prints this off and fills out a paper form relating to the request from the email.
I am starting to work on the Access form to make this electronic but I would like to be able to have the assocaiate save the email to a table so that after the information is submitted on the form for the email we will be able to see the end result of the information submitted on the form along with the original email.
Does anyone know or has anyone ever done anything like this? I have had emails saved to our share drive before but never to a table with a specific ID.
Thank you in advance for any feedback.