Hookay...
My company currently uses a combination of faxes and emails for returns requests (RMA's) when then all needs to be manually transposed into our crm package. one of the most annoying problems I have is people don’t fill in the forms correctly or incomplete so I’m wanting to investigate what I could do to turn things around and basically turn it into a web based service... however I’m really unsure of where exactly to start! What I’m after is the ability for my customers to input the data onto a webpage and for me to receive the data inside a database when I can then proceed to tinker. My webpage guy at work has said he can make a form online that sends an email which I’m thinking could be useful if I can import it from that email into the db but I was wondering if there was a way to directly input the data into a db at my end? Also could someone recommend some reading/research material because this is largely new territory to me. I did a tiny little bit of webpage design many moons ago and I’m slowly getting better at databases (this should be my 4th company DB) any help would be great fully received Thanks
My company currently uses a combination of faxes and emails for returns requests (RMA's) when then all needs to be manually transposed into our crm package. one of the most annoying problems I have is people don’t fill in the forms correctly or incomplete so I’m wanting to investigate what I could do to turn things around and basically turn it into a web based service... however I’m really unsure of where exactly to start! What I’m after is the ability for my customers to input the data onto a webpage and for me to receive the data inside a database when I can then proceed to tinker. My webpage guy at work has said he can make a form online that sends an email which I’m thinking could be useful if I can import it from that email into the db but I was wondering if there was a way to directly input the data into a db at my end? Also could someone recommend some reading/research material because this is largely new territory to me. I did a tiny little bit of webpage design many moons ago and I’m slowly getting better at databases (this should be my 4th company DB) any help would be great fully received Thanks