We figured it out! What had happened was someone typed in "Whatever and then several spaces (inadvertantly I hope) then Whatever" again. So it would be like Whatever Whatever. In the table you could NOT see the second Whatever, so you thought you had typed in the name correctly and if you searched for first or any part of the name you would find it, but if you searched for whole name it would not because it was looking for Whatever Whatever as the whole name, not just Whatever. Found that out by looking at the drop down list in our Find Person field, it had Whatever then below it, Whatever, John, and only for that one record. The rest of the records came up Smith, Joe and etc. So, if anyone else comes up with this problem, see if you have extra spaces you can't see after the last character in the title, or expand the field so all the text fits and you could see the erronous typing!