By phone - to ensure rapid response to your needs. This helps keep support costs down. Telephone support is billed by the minute, subject to a minimum charge per call.

Site visit - use when telephone support cannot resolve the problem or is unsuitable.

Video - we can create a computer based video on how to tackle your particular technical support problem. This comes in at a small premium but has many advantages. You'll see and hear an expert solve your problems and it can be played again and again to cement learning. Also, some support lends itself to demonstration more than verbal description.