I have a crosstab query that looks like this:
SupervisorName
EmployeeName NumberofCalls 17 18 19 Michael Jordan Scottie Pippen 3 5% 10%
5%
Joe Montana Jerry Rice 7 6%
10%
8%
I need to create a report from the crosstab query that is dynamic. The numbers 17, 18, and 19 represent different questions. Such as, "Was the caller's name requested correctly?" The numbers below that say how many times the question has been missed, so Scottie has missed that question 5% of the time on his phone calls.
Here is the tricky part. Each person takes different types of calls like Sales, and Customer Service. Each type of call has a different amount of questions - Sales = 10 and Customer Service = 15.
For the report I need to have the actual question for the type of call specified show up instead of the number 17,18, 19, etc...
Does anyone have an idea of how I might do this?
SupervisorName
EmployeeName NumberofCalls 17 18 19 Michael Jordan Scottie Pippen 3 5% 10%
5%
Joe Montana Jerry Rice 7 6%
10%
8%
I need to create a report from the crosstab query that is dynamic. The numbers 17, 18, and 19 represent different questions. Such as, "Was the caller's name requested correctly?" The numbers below that say how many times the question has been missed, so Scottie has missed that question 5% of the time on his phone calls.
Here is the tricky part. Each person takes different types of calls like Sales, and Customer Service. Each type of call has a different amount of questions - Sales = 10 and Customer Service = 15.
For the report I need to have the actual question for the type of call specified show up instead of the number 17,18, 19, etc...
Does anyone have an idea of how I might do this?