dragonfly0802
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- Jan 28, 2010
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I have a database that tracks sales calls. Each time a sales person leaves a voicemail, receives a call back, speaks to a customer or sets up an appointment a record is created. (i've attached a document with sample data)
My dilemma lies in that I need to report by week and I need to be able to divide one row value by another. Here's where I've gotten to so far:
I created a summary query that totals the count of each communication type within each week and gives a count.
I created a crosstab query that shows each value based on the week number.
I need to now divide total voicemail/call backs and total conversations/appt set.
Any ideas on how I can do this? (again additional information and sample data is in the attached file).
My dilemma lies in that I need to report by week and I need to be able to divide one row value by another. Here's where I've gotten to so far:
I created a summary query that totals the count of each communication type within each week and gives a count.
I created a crosstab query that shows each value based on the week number.
I need to now divide total voicemail/call backs and total conversations/appt set.
Any ideas on how I can do this? (again additional information and sample data is in the attached file).