isladogs
MVP / VIP
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- Today, 18:43
- Joined
- Jan 14, 2017
- Messages
- 18,797
The Windows Mail app has always seemed flaky to me but today I had a new problem with it on a Windows tablet (Win 10 version 1709)
The live tile worked and showed that new mail was being received.
However, opening the app just created a blank blue screen with a blank taskbar icon.
After a few seconds the app then closed by itself.
Rebooting didn't fix the issue which also affected the calendar part of the app.
As others may know from experience, core Windows apps such as Mail cannot easily be uninstalled & reinstalled or indeed repaired.
So I contacted MS for an online remote support session & now have the Mail app back.
To my amazement, I was first in the queue & it was completely resolved in around 15 minutes!
The MS tech offered to provide the instructions for the removal of Windows apps together with reinstall instructions which I was happy to accept.
With his permission. I have attached these here for others to use
To remove any of the app(s), open Powershell as an administrator
Why it has to be so difficult is another issue entirely!
To reinstall an app, go to the Windows store ... or use Powershell again
I hope this is useful to others
The live tile worked and showed that new mail was being received.
However, opening the app just created a blank blue screen with a blank taskbar icon.
After a few seconds the app then closed by itself.
Rebooting didn't fix the issue which also affected the calendar part of the app.
As others may know from experience, core Windows apps such as Mail cannot easily be uninstalled & reinstalled or indeed repaired.
So I contacted MS for an online remote support session & now have the Mail app back.
To my amazement, I was first in the queue & it was completely resolved in around 15 minutes!
The MS tech offered to provide the instructions for the removal of Windows apps together with reinstall instructions which I was happy to accept.
With his permission. I have attached these here for others to use
To remove any of the app(s), open Powershell as an administrator
Why it has to be so difficult is another issue entirely!
To reinstall an app, go to the Windows store ... or use Powershell again
I hope this is useful to others
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