Hello again.
I've been looking for an easy to use helpdesk DB and I found one on the Office templates site. (I've uploaded it here)
It's pretty simple but it suits my needs. I was wondering if someone can help with my question. How can I setup the DB that each time I open it, it transfers data from my outlook account?
Example: I have received some e-mails with some helpdesk request. For each new e-mail received, I need that, on the Case List table, one record is added with the information on the e-mail (time of record, subject,...). Hope it makes sense to you.
I've been looking for an easy to use helpdesk DB and I found one on the Office templates site. (I've uploaded it here)
It's pretty simple but it suits my needs. I was wondering if someone can help with my question. How can I setup the DB that each time I open it, it transfers data from my outlook account?
Example: I have received some e-mails with some helpdesk request. For each new e-mail received, I need that, on the Case List table, one record is added with the information on the e-mail (time of record, subject,...). Hope it makes sense to you.
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