Question Link to new record is opening up previous record

[BBlue]

I have a problem I hope you can help with. I'm the sole "support" for an old software program that our IT group will no longer support, but that the R&D group refuses to replace...I know next to nothing about Access so mostly my support is in providing user rights, deleting duplicate entries, etc.
I've got a user with an interesting problem.....
Her computer is essentially caching the first OP that she opens on that day. When she logs on the next day, the problem starts fresh with the first OP that she opens on that day.

This is what happens:
· In the morning, she searches for, and opens, an OP (Opportunity Profile – it’s a work request for technology support that is submitted into the Access database)
· Later in the day, she can do a look-up for a different OP, and the search result will return looking normal with the correct title and the link to open the second OP.
· But when she clicks on the link to open the second OP it opens the previous OP (the first one). It doesn’t take her to the new OP. It is like the link gets highjacked.

It is obviously a setting on her computer, and it just started acting this way a few months ago and is now driving her crazy. She hasn't reset any settings that she's aware of, and her internet security is set the same as mine. She has cleared her temp files.

I don't know what else to do..... !! Help??

 

[llkhoutx]

The record source for the OP is probably incorrect. Check its filters.

 

[BBlue]

Thanks llkhoutx,
How do I check the filters? (sorry, I really am a newbie at this...)

 

[llkhoutx]

In the OP design view, look at the OP "Record Source" property which is probably a query or SQL. Look at the query in design view or paste the SQL in a new query to view the design.

 

[BBlue]

But if this is a design issue, wouldn't it be affectiing everyone? She doesn't have access to changing any queries, etc. She's just performing an operation like a hundred other users on a daily basis. Just clicking on a link, that's all. But the link isn't taking her to where it's supposed to, it is taking her to a previously opened record. I don't think it is specifically Access related but some sort of setting on her computer, but since the program is Access-based I thought someone here might have encountered this sort of thing before.