Hi;
I supervise a small group of people at a college. I connect to their computers through their ip addresses to share databases and files. Four out of the six people in my group have Windows 2000 and I and one other person have Windows XP.
Now this is the problem. I volunteered one of the people in my group to receive a new computer with XP (this is new to the organization) to test an image of the most commonly used software programs used in the college. There are supposed to be 5 people with test computers. The tech’s assigned to these computers are supposed to work the the employees to tweak them and make sure they work perfectly. Well our tech found a glitch. When my co-worker runs one of my Access processes (which automatically sends out e-mails in a macro) it comes out with a Mapi Spooler error. According to the tech he has done everything he can and it still doesn’t work. And because the problem is with one of the macro’s I created, they are not going any further to find the problem. They think there is something wrong with my macro.
When we first looked into the help feature in Microsoft it said the antivirus protection is the problem. The tech doesn’t think so.
I don’t know what to do. The anti virus is on the server and all our computers are serviced through our domain, so I cannot disable the antivirus.
What else can I do? I have XP and my old computer has XP and none of my processes have a problem. Any suggestions?
P.S. I am not a tech, but I do have administrators rights to all the computers in my group.
Please help.
Judy
I supervise a small group of people at a college. I connect to their computers through their ip addresses to share databases and files. Four out of the six people in my group have Windows 2000 and I and one other person have Windows XP.
Now this is the problem. I volunteered one of the people in my group to receive a new computer with XP (this is new to the organization) to test an image of the most commonly used software programs used in the college. There are supposed to be 5 people with test computers. The tech’s assigned to these computers are supposed to work the the employees to tweak them and make sure they work perfectly. Well our tech found a glitch. When my co-worker runs one of my Access processes (which automatically sends out e-mails in a macro) it comes out with a Mapi Spooler error. According to the tech he has done everything he can and it still doesn’t work. And because the problem is with one of the macro’s I created, they are not going any further to find the problem. They think there is something wrong with my macro.
When we first looked into the help feature in Microsoft it said the antivirus protection is the problem. The tech doesn’t think so.
I don’t know what to do. The anti virus is on the server and all our computers are serviced through our domain, so I cannot disable the antivirus.
What else can I do? I have XP and my old computer has XP and none of my processes have a problem. Any suggestions?
P.S. I am not a tech, but I do have administrators rights to all the computers in my group.
Please help.
Judy
