Question Multi-user DB with unique errors for a few individuals

[TheFerrisFile]

This question stems from an issue I am having within the agency I work for. I have a multi-user database of about 20 users. A few of them are saying that they are getting errors while inputting data that I have been unable to replicate both from my desk and theirs. I have requested multiple times that they provide a screen capture so I can try and troubleshoot further, but they always close the box - leaving me with no evidence. I'm getting frustrated as the finger is now being pointed to me. Is it accurate to say that a database would have universal errors across the board if it was an issue with the database, thus safe to assume this is user error?

 

[gemma-the-husky]

what errors? what does it do to the app?

could you add an error handler that writes a log file when it gets an error?

 

[TheFerrisFile]

There is a dropdown box that one user claims she gets an error periodically when she selects her name from it. Apparently nothing more than a dialogue box, but I guess she cannot be bothered to take a screen capture. Keep in mind these users are not tech savvy in the slightest. I have tried to replicate this error too many times to count and have never been able to do so. Mostly unique instances like this (form input) all resulting in dialogue box errors.

I haven't created an error handler. Didn't even think about doing that. Thank you.