Outlook: Attachment not in reply

[TallMan]

Hello,

I have a database that sends out mass emails. The emails contain an excel attachment that list an account number.

The problem I am having is that when the receiver sends back the email with directions the attachment is lost and I do not know what account number they are referencing.

Does anyone know if there is a way/setting that would keep the attachment on the email even if the receiver simply hits reply to the mass email?

Thank you for any suggestions.

Tall Man

 

[SOS]

Nope, that is a setting they have to make in their Outlook (or other email client).

 

[TallMan]

Just out of curiosity how would they make that change? Is it in settings?

Thanks SOS.

 

[SOS]

Just out of curiosity how would they make that change? Is it in settings?

Thanks SOS.

I would have to look when I get home. I don't have Outlook here at work (I'm stuck with another email system)

 

[robyholmes]

Could you not include the account number in the email? Subject line or Message?

 

[TallMan]

I am not sure how to do that. I had a programmer write the main VBA code.

Thanks though.

 

[HiTechCoach]

Hello,

I have a database that sends out mass emails. The emails contain an excel attachment that list an account number.

The problem I am having is that when the receiver sends back the email with directions the attachment is lost and I do not know what account number they are referencing.

Does anyone know if there is a way/setting that would keep the attachment on the email even if the receiver simply hits reply to the mass email?

Thank you for any suggestions.

Tall Man

AFAIK, most (at least ever one I have used) email client apps don't send the attachment back when replying. It really do not make since to do so. You first have to save the attahcment before you modify it and then attach to the reply message.

I think you would be a lot better off adding the Account number to the body of the email or the subject line..

 

[SOS]

AFAIK, most (at least ever one I have used) email client apps don't send the attachment back when replying. It really do not make since to do so. You first have to save the attahcment before you modify it and then attach to the reply message.

In Lotus Notes ours is configured to send the attachment on reply unless you select otherwise (there is a drop down to select Reply, Reply Without Attachment, etc.) but I remember Outlook having a setting somewhere (and it might only be with those set up on Exchange - I'm not sure) where you can select whether to reply with attachments or not (I know I used to do so for another job I had). But for most normal setups I believe you can't reply to the message but you have to forward the message in order for the attachment to stay with the message.

 

[TallMan]

Thank you for your help SOS.

 

[Atomic Shrimp]

If they forward, rather than replying, the attachment should survive, for most mail clients, but:
--They'll forget to do that
--It means they have to manually address the To: field of their (forwarded) reply.

How about inserting the a usable unique ID (not necessarily actual account number, if that raises concerns) into the body or title of the email? - it does mean you'd have to write some automation code for processing the incoming emails, but that might be the solution that gives you the most control - you can't really ask customers to alter settings in their mail client just to accommodate you.

 

[TallMan]

Mike,

I have been searching the forum all morning trying to find some code that would help me insert the account number in the subject of the email.

Do you have any links or ideas on how to do this? I am thinking maybe a SQLinsert function.

THanks,

Tall Man