Dear Team, I have a shared email id and it is configured in MS Outlook 2007.
Some time we are initiating a new email and sending it to customer for more input and some time customer is initiated new email for resolving their issue (with attachment / without attachment, attachment format not fixed)
we are communicating many times with the customer in the same email till issue not resolved.
I have multiple manpower to response every emails to the customer but here is the problem to distribute workload with our team members and also not able to track if any email missed, we are not able to calculate team performance, also we are not able to track email response time.
If someone is wrongly closed any email and when this issue will come as escalation we are not able to find out who was closed.
I need your help for building an Outlook Email Management Ticketing System with the help of MS Access VBA.
Some time we are initiating a new email and sending it to customer for more input and some time customer is initiated new email for resolving their issue (with attachment / without attachment, attachment format not fixed)
we are communicating many times with the customer in the same email till issue not resolved.
I have multiple manpower to response every emails to the customer but here is the problem to distribute workload with our team members and also not able to track if any email missed, we are not able to calculate team performance, also we are not able to track email response time.
If someone is wrongly closed any email and when this issue will come as escalation we are not able to find out who was closed.
I need your help for building an Outlook Email Management Ticketing System with the help of MS Access VBA.