Outlook Monitoring with O365 (1 Viewer)

Minty

AWF VIP
Local time
Today, 17:42
Joined
Jul 26, 2013
Messages
8,638
I've been asked to look at providing a method of monitoring a shared generic Inbox in O365. (Think of it like a service call mailbox service@yourco.com)
This would be pretty straightforward in an Exchange/SQL on-site environment, but with cloud storage involved, it becomes a little more interesting.

I'm trying to capture response times, so I guess I need to see when an email is replied to and ideally log this, along with the original messages sent time and who it was from, into a database table for reporting purposes.

Has anyone done anything like this with an O365 / Azure set-up?

Googling has led me to lots of "25% there" solutions, but not a lot more.
 

NauticalGent

CopyPaster of the First Order
Local time
Today, 12:42
Joined
Apr 27, 2015
Messages
3,914
I did something remotely similar to this some years back by adding some code to the ThisOutlookSection module. I don't have the exact code but I modified it from a thread I found at ExpertsExchqnge...but I think you already now this.

Is the O365/Azure environment so different that it would not work?
 

Isaac

Lifelong Learner
Local time
Today, 09:42
Joined
Mar 14, 2017
Messages
5,386
Flow (Power Automate) is something I've used to trigger a flow "when an email arrives with certain text in body/subject". And since you can combine Sharepoint and PA, you could, theoretically, set up a back-and-forth system where you know what the special identifying text of a message is (because, perhaps, your system is the one that created the text), and then looked for that same email response - etc.

This ought to work perfectly with O365 email, I think - at least it does with mine.
 

Users who are viewing this thread

Top Bottom