Printing Error after Windows SP2 Update

[BrianB75]

Out IT department updated to SP2 this weekend and about half of my reports are no longer working. I cannot view, print or go into design mode. The error I am receiving is this:

There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.

As soon as I change my default printer to a different one everything works normally. After talking to our IT department I received the helpful reply:

"Not at this time . This would take a lot of research to see why some reports print vs this one that will not."

After about three minutes of checking all of the affected reports are pointing to one printer. I found a way to manually fix an individual report by opening it up with a new printer set as default, saving the report and then changing the default back to the original printer. The problem is volume, this appears to be affecting about 50 or so reports.

It seems like a driver or network issue, these are network printers, but I do no have the access rights to try and fix this.

Any thoughts?

 

[The_Doc_Man]

Given the nature of Windows XP SP2, the odds are that you have a printer driver which is not digitally signed. There is a setting in Windows to require all device drivers to be signed. That is turned off until/unless you install SP2. If it is specific to a single printer or single model of printer, I would look at the offending printer to see if its driver is signed. Your security staff should be able to answer that direct question pretty quickly.

 

[BrianB75]

Thanks, I'll have them look into that!!

Brian