Mathematically, either Access or Excel have all the math support tools you need to do a queue analysis. In the sense that your formulas for the analysis will not use anything that could not be quickly implemented in Access or Excel. The worst item you ever run into is a probability distribution computation, which can be implemented as a telescoped or programmed power series. It's all just statistics. Though it has been a while since I played with it, I don't recall anything that wouldn't be available in any standard math library on any language you could name.