Save as XPS message

[spowers21]

I have an AC 2003 db that a customer is running using runtime. There is a report in the db and when the customer tries to run it, a "save as xps" box comes up. The customer is running the db using 6 machines, only 2 of the machines are getting the error. Is this an issue with Vista?

 

[boblarson]

The XPS is from Office 2007. Do they have that, or any part of Office 2007, installed?

 

[spowers21]

I don't know yet. I have call into the customer to find out. If they do, is there away around it? Thanks

 

[boblarson]

I think that they might just need to set a different default printer, or try resetting the default to another printer and then moving it back to one that isn't the XPS writer. It all depends on their setup.

 

[spowers21]

Thanks for your quick response. Again, I haven't talked directly with the customer yet, but their default printer should be a DYMO label printer. I have not confirmed this yet. So to understand your answer, are you saying that to get that message their pc is trying to send it a "Microsoft Default" printer? So it sounds like, if that is the case, simply making the DYMO printer the default printer should fix the problem?

 

[boblarson]

That would be my guess. Of course it could be something different, but that's what I would check first.

 

[spowers21]

Thanks for your help. Once I hear from my customer, I will post a reply. Thanks again.