I have documents created though a mail merge that are saved on an intra-net. When I open the documents everything looks fine. When I print the documents everything looks fine. My issue is when someone else opens or prints the documents, the last mail merge field does not show the data but rather the mail merge field name. We have checked the tools/options/print/print code and the print code box is not checked. 
I don't know where to look next.
I don't know where to look next.