Forcing myself to be honest and reflect on your reply, I did pick up on one thing I'll give them credit for: Many of the passengers are awful, too - so chicken or the egg, who knows, but I can understand if the employees have a "legit" reason for having developed their notoriously rude attitude. You must know that the opinion on the behavior/tones/attitudes of TSA employees is pretty universal, there must be something to it.
So while I don't apologize for having taken that tack, I should grant that it is true the passengers (and air passengers in general), are also notoriously badly behaved and looking for a target - I agree....and maybe that is a contributing factor to why the other thing is true.
It is truly amazing how many times a man can be shouting 3 inches from your face: "laptops out of their cases", then at least 1 out of 4 laptops are not out of their cases. While up to now I've mostly noticed how I shudder when TSA grabs the person's precious laptop from where its been shoved with other belongings and literally throws it in a tub.......I should acknowledge where the ire comes from.....that is real, too