I have an Access form used to review transactions, and when the user is done they click a "submit" button that saves the review information and sends an email to the submitter to let them know if it was approved or denied. The email is sent using the oApp/oEmail functionality in VBA. One user has been experiencing an issue where she is clicking "submit" and the review information is saving and removing the record from her queue, but no email is being sent. The user has operated the database for 6+ months with emails being sent each time, but for the last week or two there is no email being sent. There are no error messages, the form just closes and re-opens as designed but the email part is being omitted. When the save/email process is running, the user gets the outlook icon in the bottom of the their screen to confirm that its connecting to their outlook profile, but it is not sending the email and not providing any error messages shedding insight on why the email is not working/sending. There have been no code updates to the database in over 6 months.
This makes me think that there is an issue with the users microsoft account or computer settings. Does anyone know of an issue that would cause the email functionality to not work for a user, but not fail the process or provide an error message?
This database is operated through a Citrix App, not sure if this changes anything or not as the 6+ months of successful use was through the same Citrix App.
More of a fishing expedition for me I guess as there is no error messages to troubleshoot and no new changes in code, just looking for any ideas on what could be causing this specific user issues.
This makes me think that there is an issue with the users microsoft account or computer settings. Does anyone know of an issue that would cause the email functionality to not work for a user, but not fail the process or provide an error message?
This database is operated through a Citrix App, not sure if this changes anything or not as the 6+ months of successful use was through the same Citrix App.
More of a fishing expedition for me I guess as there is no error messages to troubleshoot and no new changes in code, just looking for any ideas on what could be causing this specific user issues.