text missing on a welcome screen

[ajetrumpet]

all,

I have a welcome screen that pops up on one of my programs. during one of my deployments the other day, I had someone say that the form pops up when they open the program, but the text in the unbound text box is missing, and so are the two buttons that appear at the bottom of the form.

he is running the 07 runtime as he does not have access on his machine. i tried the same download that he did, with 07 runtime on my machine as well, and the text and buttons show up fine for me. I'm not sure what the problem is. does anyone have any idea?

the only difference I can see is that I have 03 on my machine as well as the runtime version. and he only has the runtime. i'm at a loss. could this be a service pack problem? and possibly do I need a hotfix?

 

[Poppa Smurf]

Adam

Is the screen resolution the same on both machines?

 

[ajetrumpet]

Adam

Is the screen resolution the same on both machines?

SR is not an issue poppa. i've talked to the guy and he seems to know what he's talking about. I will check to make sure though. thanks for bringing that up.

 

[Atomic Shrimp]

Are there any missing references? I've found that some of the ordinary form controls sometimes don't work (or appear at all) if I switch versions and don't replace a missing reference for something I would have thought quite unconnected to form controls (such as the Outlook library)

To check your references, open the db and press <Alt><F11> to open the VBA editor - then click Tools>References and look for anything in the list prefixed 'MISSING:' - uncheck it and scroll down the list to see if there's an equivalent/alternative, and select that.

 

[ajetrumpet]

i am doing that now atomic. i am aware of that issue, but that was going to be my last option. thanks!

 

[Atomic Shrimp]

Could it be a VBA/Macro trust issue? (Is the text box populated by code?) Do button and other events work OK?

 

[ajetrumpet]

Could it be a VBA/Macro trust issue? (Is the text box populated by code?) Do button and other events work OK?

shrimp,

we have a switchboard with images and labels that act as buttons, as well as our other forms that have the same thing. the person in question was able to view the board, but all other forms came up blank. in other words, textboxes and labels are not showing up on those forms. there is nothing different about them from the rest either. all props are the same.

on the board, there is code that runs when it opens up, so i think the trust question is a no.

the only other thing that I can think of is that this thing is missing references because i developed in 03 and deployed it as MDB to be opened by 07 RT. I am guessing that inside that nifty little RT version, there lies something like this in the reference list:

MISSING: Access 11.0 Object Library

but there is no way to check that with runtime. what do you suggest if that's the case?

 

[Atomic Shrimp]

This page has some suggestions that might help:

http://www.accessmvp.com/djsteele/AccessReferenceErrors.html