Time-out??

[Aks69cw]

Hello All, I've come around a strange issue. In my DB I have a button which starts up a subform with togglebuttons. This subform is used for printing invoices

The button to start the subform works fine, however:
Pushing the button as admin or superuser and the subform pops up in a few seconds.
Pushing the button as a normal user and the subform pops up in a few minutes!!

I really don't know how this is possible. Even stronger, last week was everything working fine and in seconds. Even for normal users
All that has changed is that a button is added because there was a new invoice.
Nothing has changed in rights.

Using the subform is without flaws. All buttons work fine. It is really the time needed for the subform to pop-up when a normal user is working with it.

Who can help? Is there a way to set the pop-up time?

 

[GohDiamond]

Investigate the detail of the new button properties on the form and any code associated with it, include any form code edited to accomodate the new button.

Cheers!
Goh

 

[Aks69cw]

Hi Goh, thanks for the reply. The way I made this button is normal. I already made 3 buttons in exactly the same manner.

By the way, I made a mistake by calling it Toggle buttons. The button I made is a command button which starts up a process to print an invoice. I did some investigation today and find out that only a few users have problems. About 3 users face problems and 3 can print fine.

I did check the properties of the new button and I also checked the network, switch and settings but I just can't find it. The database I manage is .ADP (MS Access Tables and Queries on SQL Server, the rest is in the application) with a big link to a datacentre.

If it is in the properties. Which one should it be?
I could investigate the properties of the form which is called with the button...
Any how I hope to find it soon. If there are more suggestions, keep me posted.

Kind Regards, Aks

 

[JHB]

Try to look if all users have access to the default printer in the report.

 

[Old Man Devin]

Do those three users have anything special about the way they access the network that could slow things down?

Could be that the weak link in the chain is the program opening the file to print, or the communication with the printer as JHB suggested.

 

[Aks69cw]

Hello All, I've checked all connections and everybody has the same credentials.
I even removed the button and its code. But, even the removal didn't solve the problems.

There are two things I want to check out:
- The number of users that may access the application;
- Firewall settings.

The database of the application runs in a datacentre. The application itself runs on premises. Although we had never problems before. It could be that something has changed.

Regards, Aks