Groundrush
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- Apr 14, 2002
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I recently spent a fortune at a certain laminate floor supplier for good quality laminate floor, underlay, skirting and skirting brackets.
We liked the idea of matching the skirting board colour with the floor so we ordered 15 lengths of made to order boards taken from a well established brand advertised in a catelog in this particular shop, we also found special brackets that allowed you to put the skirting boards up without any glue or fuss allowing you to remove them when decorating etc.
Now they didn't have any in stock so we couldn't see what the brackets looked like or how they fitted to the wall although he did have an old piece of skirting that we looked at.
Anyway after ordering 2 bags of brackets that cost £30 each the manager told me that because they did not carry skirtings & brackets in stock they would have to order them especually for us and if we needed to return the skirting boards we would only get 50% back which I excepted, I then asked if we did not use the brackets could we return them and he said as long as they were not opened.
A few weeks later the floor arrived on time but the skirtings & brackets did not so we went ahead and put the floor down because I had already employed a fitter and could not waste any time.
The following week the brackets and skirtings arrived but we found that it was too late to use the brackets because you needed to put them down the same time as the floor so we used glue instead
when I went back to the shop they refused to give me a full refund of £60 and he told me that I should be able to take the floor back up to use the brackets but we had already glued them...
Do you think I have a right to get my full refund back because I certainly do
I do not recall him saying that you could not return the brackets besides they are standard brackets that can be sold on, the skirting boards I was led to believe were made to order but that was false aswell they just simply order them when required instead of keeping them in stock
I have made an official complaint and am waiting for a reply.
I think considering the amount of money I spent which was just over £1000 without getting any form of discount I think a refund is the least they can do.
We liked the idea of matching the skirting board colour with the floor so we ordered 15 lengths of made to order boards taken from a well established brand advertised in a catelog in this particular shop, we also found special brackets that allowed you to put the skirting boards up without any glue or fuss allowing you to remove them when decorating etc.
Now they didn't have any in stock so we couldn't see what the brackets looked like or how they fitted to the wall although he did have an old piece of skirting that we looked at.
Anyway after ordering 2 bags of brackets that cost £30 each the manager told me that because they did not carry skirtings & brackets in stock they would have to order them especually for us and if we needed to return the skirting boards we would only get 50% back which I excepted, I then asked if we did not use the brackets could we return them and he said as long as they were not opened.
A few weeks later the floor arrived on time but the skirtings & brackets did not so we went ahead and put the floor down because I had already employed a fitter and could not waste any time.
The following week the brackets and skirtings arrived but we found that it was too late to use the brackets because you needed to put them down the same time as the floor so we used glue instead
when I went back to the shop they refused to give me a full refund of £60 and he told me that I should be able to take the floor back up to use the brackets but we had already glued them...
Do you think I have a right to get my full refund back because I certainly do
I do not recall him saying that you could not return the brackets besides they are standard brackets that can be sold on, the skirting boards I was led to believe were made to order but that was false aswell they just simply order them when required instead of keeping them in stock
I have made an official complaint and am waiting for a reply.
I think considering the amount of money I spent which was just over £1000 without getting any form of discount I think a refund is the least they can do.
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