Looking for some advice and hoping this is the best place to ask.
I work on a team where we have over 70 applications spread out in the company, we receive emails to the inbox reporting faults, or problems and our team put these right.
We are now looking to reduce traffic to the inbox by fixing or rebuilding applications but we need to put a process in place to do this.
- An application has to hit X & Y criteria in order for a fix
- Needs to hit A & B in order for it to be rebuilt
Anyone dealt with this sort of process before and what flow did you get to in order to determine if a fix, or rebuild was required?
Cheers
I work on a team where we have over 70 applications spread out in the company, we receive emails to the inbox reporting faults, or problems and our team put these right.
We are now looking to reduce traffic to the inbox by fixing or rebuilding applications but we need to put a process in place to do this.
- An application has to hit X & Y criteria in order for a fix
- Needs to hit A & B in order for it to be rebuilt
Anyone dealt with this sort of process before and what flow did you get to in order to determine if a fix, or rebuild was required?
Cheers